Shipping Policy

Thank you for choosing Biltong Paradize for your biltong needs. We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Processing Time:

Orders are processed and dispatched within 1-2 business days of receiving payment.

Please note that processing times may be extended during peak seasons or promotional periods.

2. Shipping Rates:

Shipping rates are calculated using The Courier Guy Shipping Plugin, which integrates with our website and generates rates based on the API.

The shipping cost is determined by the weight, size, and destination of the package.

Customers can view shipping costs during the checkout process before finalizing their purchase.

3. Shipping Destinations:

Biltong Paradize currently ships to addresses within South Africa.

4. Tracking Information:

Once your order has been dispatched, you will receive an email confirmation with a tracking number.

You can track the status and location of your shipment through The Courier Guy’s online tracking system.

5. Delivery Time:

Estimated delivery times vary based on the shipping method and destination.

Please note that delivery times are estimates, and actual delivery may vary due to factors beyond our control, such as processing times or unforeseen delays.

6. Shipping Address:

It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process.

Biltong Paradize is not liable for orders shipped to incorrectly provided addresses.

7. Shipping Inquiries:

For any inquiries related to your shipment, please contact our customer service via email: orders@trurobiltong.com

8. Returns and Exchanges:

For information on returns and exchanges, please refer to our Refund and Returns Policy.

By placing an order with Biltong Paradize, you agree to comply with our Shipping Policy. This policy is subject to change without notice, and any updates will be reflected on our website.

If you have any questions or concerns regarding our shipping policy, please contact us.